Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to FikarQ. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and contact information
  • Profile information (skills, portfolio, bio)
  • Payment and billing information
  • Communications between users
  • Usage data and analytics
  • KYC documents for verification (if applicable)

3. Payment Information

We use Razorpay, a RBI-licensed payment gateway, to process all payments. When you make a payment, the following applies:

  • Your payment card details are processed directly by Razorpay and are not stored on our servers
  • Razorpay is PCI-DSS compliant, ensuring the highest security standards
  • We store only transaction IDs, amounts, and status for order tracking
  • UPI IDs and wallet information are processed by Razorpay, not stored by us
  • Bank account details for freelancer payouts are encrypted and securely stored

For more information, review Razorpay's Privacy Policy.

4. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations and regulatory requirements

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Razorpay: For payment processing
  • Service Providers: Who assist us in operating our platform
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

6. Data Retention

We retain your personal data as follows:

  • Account Data: As long as your account is active
  • Transaction Records: 7 years (as required by Indian tax laws)
  • Communication Records: 3 years after last activity
  • Marketing Preferences: Until you opt out

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: To understand usage patterns
  • Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

9. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

10. Children's Privacy

FikarQ is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

You can also visit our Contact Page for more options.