Refund Policy

Last updated: January 2026

1. Overview

At FikarQ, we strive to ensure complete satisfaction for both clients and freelancers. This Refund Policy outlines the conditions under which refunds may be requested and processed for transactions made through our platform using Razorpay payment gateway.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • The freelancer fails to deliver the work within the agreed timeline
  • The delivered work does not match the requirements specified in the project description
  • The freelancer is unresponsive for more than 7 days after order placement
  • Technical issues on our platform prevented service delivery
  • Duplicate payment was made due to technical error
  • The order was cancelled before work commenced (subject to cancellation policy)

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • The work has been delivered as per the agreed specifications and accepted by the client
  • The client changes requirements after work has started without mutual agreement
  • Refund request is made after the dispute resolution period (14 days from delivery)
  • The client fails to provide necessary information/materials for project completion
  • Platform service fees once the transaction is complete
  • Personal preference or change of mind after accepting the delivery

4. Refund Process

To request a refund, follow these steps:

  1. Log in to your FikarQ account and navigate to your order history
  2. Select the order for which you want to request a refund
  3. Click on "Request Refund" and provide detailed reason for the request
  4. Attach any supporting documents or screenshots if applicable
  5. Submit your request for review by our support team

Alternatively, you can email us at support@fikarq.in with your order details and refund request.

5. Refund Timeline

Once your refund request is approved:

  • Review Period: 3-5 business days for our team to review your request
  • Processing Time: 5-7 business days for refund processing after approval
  • Bank Credit: 5-10 business days for the amount to reflect in your bank account (depending on your bank)
  • UPI/Wallet Refunds: 2-5 business days for UPI or wallet refunds

Total refund timeline: 10-22 business days from the date of request submission.

6. Partial Refunds

In cases where work has been partially completed, FikarQ may issue a partial refund. The refund amount will be calculated based on the percentage of work completed to satisfaction. Our dispute resolution team will assess each case individually and determine the fair refund amount.

7. Dispute Resolution

If there is a disagreement between the client and freelancer regarding a refund:

  • Both parties will be asked to provide their version of events and supporting evidence
  • Our dispute resolution team will review all submissions within 5 business days
  • A decision will be made based on platform policies, order requirements, and evidence provided
  • FikarQ's decision in dispute resolution is final and binding

8. Payment Gateway

All payments on FikarQ are processed securely through Razorpay, a RBI-licensed payment gateway. Refunds are processed through the same payment method used for the original transaction. In case of any payment-related queries, you can also reach out to Razorpay support.

9. Contact Us

For any refund-related queries or assistance, please contact us:

  • Email: support@fikarq.in
  • Phone: +91 9580654XXX
  • Address: FikarQ Headquarters, Jaunpur, Uttar Pradesh, India

You can also visit our Contact Page for more options.